The Australian Charter of Healthcare Rights was devised to ensure that the rights of all patients accessing health care in Australia are provided with safe high quality care. The Charter recognises the genuine importance the partnership between patients, consumers and providers plays in achieving the best possible outcome for those involved. As Australia is a society made up of many different cultures and ways of life, the Charter acknowledges and respects these differences.
The following list outlines your rights and responsibilities as our patient in accordance with the Australian Charter on Healthcare Rights and the principles of the Human Rights Act.
- Access to healthcare – you have the right to access services to address your healthcare needs.
- Safety – you have the right to receive safe and high quality health services, provided with professional care, skill & competence.
- Respect – you have the right to be provided with care that is done so with respect to your culture, beliefs, values and personal characteristics.
- Communication – you have the right to receive open, timely and appropriate communication related to your healthcare and treatment in a format that you understand.
- Participation – you have the right to be involved in decisions and choices concerning your care and health service planning.
- Privacy – you have the right to expect that your personal privacy is maintained, and secure handling of personal health and other information is assured.
- Comment – you have the right to comment on or complain about any aspect of your care, and have those concerns dealt with properly and promptly.
Click here, for further information on your rights and responsibilities as a patient, consumer, carer and family member.
As outlined above every patient has the right to be treated with care, consideration and dignity. At Darwin Day Surgery we respect this simple right, and are committed to improving the safety and quality of the care we deliver by working with our patients. That’s why we have a policy of open disclosure for when the planned care doesn’t go as expected. Open disclosure assists patients when they are unintentionally harmed during health care by having an open discussion about the incident.This discussion will be with your doctor or nurse about why the incident caused harm. As well as ways to move forward and make any improvements to ensure that this incident does not happen to anyone else.
See the attached leaflet which aims to help inform you, the patient, your family and carers about the open disclosure process.